Shipping policy

Palletized Deliveries:

Any orders to UK Mainland addresses placed before 12 midday will be delivered the next working day, and any orders placed after this time will be processed the following day. Any orders placed after 12 midday on Friday will be processed the following Monday and delivered on Tuesday.

Palletized deliveries may be transported to your address on a heavy goods vehicle. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.

On the day of your delivery it is important you make sure someone is present to inspect and sign for the goods. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery date. If a delivery is subsequently returned to us due to the pre-arranged delivery being unable to take place, we reserve the right to deduct any delivery costs incurred by ourselves from any refund.

If we do not have your item in stock we will notify you by email and you will be given the option of a refund or we can order the item in for you, and once received we will send it out to you on a next working day service.

*Please note there are some postcode areas of the UK where an extra delivery fee is required and delivery may take 2-5 working days, such as Northern Ireland, northern areas of Scotland, and Scottish Highlands etc. These fees are calculated for you and shown at the checkout and are dependant on the delivery postcode area.

Parcel Deliveries:

Any parcel orders will be sent out on a next working day service if we have them in stock. Any orders placed before 12 midday will be delivered the next day, and any orders placed after this time will be processed the following day. Any orders placed after 12 midday on Friday will be processed the following Monday and delivered on Tuesday.

*Please note there are some postcode areas of the UK where an extra delivery fee is required and delivery may take 2-3 working days, such as Northern Ireland, northern areas of Scotland, and Scottish Highlands etc. These fees are calculated for you and shown at the checkout and are dependant on the delivery postcode area.

Palletized Delivery Access:

Palletized deliveries may be transported to your address on a heavy goods vehicle. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.

Our drivers are not insured to take your delivery into your home. It is at the driver’s discretion on how close they place the delivery to your home. Gravel and uneven drives are not possible; failure to disclose this information may result in an aborted delivery, which may result in an additional delivery charge.

Declaration of Damages:

Upon the receipt of your goods, you have 48 hours in which to declare any damages. Any damages reported outside of this window are subject to possible rejection, resulting in the denial of a replacement or refund.

For palletized deliveries, we advise that you check the goods while the driver is present. If the driver refuses to wait with you while you examine the pallet, then please make sure you sign for the goods as UNCHECKED as this will cover you for all eventualities. If you have checked the delivery over and it is found to be damaged, please clearly mark this on the delivery note signature and contact our offices immediately.

If you have any damages that you need to report, then please email us at info@autocarbon.net
Please note: we will require photographic evidence of all damaged item claims.