Delivery & Returns

Palletized Deliveries:

Any orders to UK Mainland addresses placed before 12 midday will be delivered the next working day, and any orders placed after this time will be processed the following day. Any orders placed after 12 midday on Friday will be processed the following Monday and delivered on Tuesday.

Palletized deliveries may be transported to your address on a heavy goods vehicle. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.

On the day of your delivery it is important you make sure someone is present to inspect and sign for the goods. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery date. If a delivery is subsequently returned to us due to the pre-arranged delivery being unable to take place, we reserve the right to deduct any delivery costs incurred by ourselves from any refund.

If we do not have your item in stock we will notify you by email and you will be given the option of a refund or we can order the item in for you, and once received we will send it out to you on a next working day service.

*Please note there are some postcode areas of the UK where an extra delivery fee is required and delivery may take 2-5 working days, such as Northern Ireland, northern areas of Scotland, and Scottish Highlands etc. These fees are calculated for you and shown at the checkout and are dependant on the delivery postcode area.

Parcel Deliveries:

Any parcel orders will be sent out on a next working day service if we have them in stock. Any orders placed before 12 midday will be delivered the next day, and any orders placed after this time will be processed the following day. Any orders placed after 12 midday on Friday will be processed the following Monday and delivered on Tuesday.

*Please note there are some postcode areas of the UK where an extra delivery fee is required and delivery may take 2-3 working days, such as Northern Ireland, northern areas of Scotland, and Scottish Highlands etc. These fees are calculated for you and shown at the checkout and are dependant on the delivery postcode area.

Palletized Delivery Access:

Palletized deliveries may be transported to your address on a heavy goods vehicle. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address.

Our drivers are not insured to take your delivery into your home. It is at the driver’s discretion on how close they place the delivery to your home. Gravel and uneven drives are not possible; failure to disclose this information may result in an aborted delivery, which may result in an additional delivery charge.

Declaration of Damages:

Upon the receipt of your goods, you have 48 hours in which to declare any damages. Any damages reported outside of this window are subject to possible rejection, resulting in the denial of a replacement or refund.

For palletized deliveries, we advise that you check the goods while the driver is present. If the driver refuses to wait with you while you examine the pallet, then please make sure you sign for the goods as UNCHECKED as this will cover you for all eventualities. If you have checked the delivery over and it is found to be damaged, please clearly mark this on the delivery note signature and contact our offices immediately.

If you have any damages that you need to report, then please email us at info@autocarbon.net
Please note: we will require photographic evidence of all damaged item claims.

Returns Information:

Our policy lasts 30 days. If 30 days have gone by since your goods were received , unfortunately, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item.

If you wish to return an item please contact us first by either calling us, or sending in an email to info@autocarbon.net along with your order number and we can ensure you have the correct returns address.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that any postage charges incurred to originally send your goods out are none refundable.

If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@autocarbon.net

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@autocarbon.net We will arrange a replacement and collection of the original item. Photographic evidence of defects or damages will be required prior to replacement.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any original shipping costs on your order will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Missing Delivery / Items:

If you feel you are missing any items from your order, or that the order itself has not been delivered, please send us an email to info@autocarbon.net

All our deliveries are tracked. Once your order has been marked as delivered, you have a 48-hour period in which to declare any missing or undelivered items.